Testimonials

Mr Williams, Bournemouth. BH9

Jonathon arrived on time and explained what he was going to do. He laid down dust covers and worked in a clean and thorough way. The result were excellent and no smell of the cleaning products. Highly recommended.

Mr Williams, Bournemouth. BH9

Mrs Wragg, Bournemouth. BH5

Another great oven clean. Looks fantastic. Jon was very helpful and fixed the door for me. Would happily recommend you and have already.

Mrs Wragg, Bournemouth. BH5

Mrs Fuller, Bournemouth. BH10

Really pleased with the service provided. Everything about the company was done very professionally.

Mrs Fuller, Bournemouth. BH10

Mrs Greenwood, Bournemouth. BH7

Rob is polite, prompt and clean and tidy. Gleaming oven, a regular date from now on.

Mrs Greenwood, Bournemouth. BH7

Mrs McGrath, Bournemouth. BH11

My clean went really well, I am so pleased with the end result. I will definitely use again in the future.

Mrs McGrath, Bournemouth. BH11

Mrs Riglan, Bournemouth. BH11

Very pleased with the work Rob has done on my ovens, clean and tidy worker. I will certainly use Rob again.

Mrs Riglan, Bournemouth. BH11

Lynda Joseph, Bournemouth. BH1

Rob is a lovely person. His work is second to none. My oven is brilliant and we will use him again. He is well recommended. I am very pleased with the work he has done.

Lynda Joseph, Bournemouth. BH1

Mrs Magookin, Bournemouth. BH11

Excellent service, cooker cleaned to high standard. Would recommend to anyone.

Mrs Magookin, Bournemouth. BH11

Mrs Rice, Bournemouth. BH1

That’s the best oven clean I’ve seen a few. Thank you.

Mrs Rice, Bournemouth. BH1

Mr Sands, Bournemouth. BH7

First time I have used this OVENU service and I was very impressed from start to finish. Top work – thank you.

Mr Sands, Bournemouth. BH7

Mrs Broome. Boscombe Manor. BH5

Excellent job conducted by Rob with a very nice manner.

Mrs Broome. Boscombe Manor. BH5

Mrs Lock, Bournemouth. BH16

Fabulous cleaning. Great guys. Quick and so tidy. Would definitely recommend. 5 star service.

Mrs Lock, Bournemouth. BH16

Mrs Richards, Bournemouth. BH9

Amazing! My cooker had gone beyond what I myself could comfortably manage to clean. I now have a gleaming oven and hob and can’t thank you enough Rob for bringing it back to ‘new’ and for your courteous manner and professionalism going about the work and leaving no mess at all. Quick, prompt and friendly service. Thoroughly recommend you to family and friends – and everyone who needs the cleaning service.

Mrs Richards, Bournemouth. BH9

Mrs Cheeseman, Bournemouth. BH10

Fabulous service. Lovely chap. Thanks.

Mrs Cheeseman, Bournemouth. BH10

Mrs Dancer, Bournemouth. BH9

Great job. Will keep recommending Graham and OVENU.

Mrs Dancer, Bournemouth. BH9

Mrs. A. Smith, Moordown. BH9

Very satisfied with Graham’s work.

Mrs. A. Smith, Moordown. BH9

Mrs Stevens, Bournemouth. BH10

Alex has done a thorough job on my oven. Thank you.

Mrs Stevens, Bournemouth. BH10

Mrs Wild, Bournemouth. BH10

Graham was cheerful and pleasant to have in my home.

Mrs Wild, Bournemouth. BH10

Mr Yard, Bournemouth. BH1

Really pleased with the service. Great. Many thanks.

Mr Yard, Bournemouth. BH1

Mr ?, Bournemouth. BH7

Very pleased with the finished result of the cooker and hob. I would highly recommend.

Mr ?, Bournemouth. BH7

Mr Jenkins, Bournemouth. BH5

Wonderful job! So clean. Not been cleaned for 10 years, now looks brand new!

Mr Jenkins, Bournemouth. BH5

Mrs Launder, Bournemouth. BH11

Really happy with the oven, it looks as new. Thank you.

Mrs Launder, Bournemouth. BH11

Mrs. Michruie, Winton. BH9

A very good job on a very dirty oven and a pleased operator. Would recommend to anyone.

Mrs. Michruie, Winton. BH9

Dr Conning, Bournemouth. BH3

Thanks for an excellent job.

Dr Conning, Bournemouth. BH3

Mrs Green, Southbourne. BH6

Prompt, efficient and lovely clean oven. Thanks as always.

Mrs Green, Southbourne. BH6

Mrs Evans, Bournemouth. BH1

Looks new at last. Very polite and prompt. Work recommended.

Mrs Evans, Bournemouth. BH1

Mrs Peters, Bournemouth. BH1

Very good service. Very pleased.

Mrs Peters, Bournemouth. BH1

Mr Ramsay, Southbourne. BH6

Great job, on time, good service. Will recommend.

Mr Ramsay, Southbourne. BH6

Mrs Seacliff, Bournemouth. BH4

I experienced an excellent service throughout with OVENU. More than just a cleaning company. I am so very pleased will recommend to my friends and family.

Mrs Seacliff, Bournemouth. BH4

Mr Brown, Bournemouth. BH11

Work carried out at an excellent standard as always. Have used OVENU for years and will continue using and recommending. Many thanks.

Mr Brown, Bournemouth. BH11

Stephen Smithies, Bournemouth. BH7

Booked OVENU for the first time, wasn’t aware oven cleaning companies being in existance. Very pleased I’ve found this company, my appliances are back to new again. Have already booked my appointment in 6 months time. Recommend company to family and friends. Thanks Guys.

Stephen Smithies, Bournemouth. BH7

Mrs Gadson, Bournemouth. BH14

Lovely clean job, very professional. Thank U!

Mrs Gadson, Bournemouth. BH14

Ms Bayliss, Bournemouth. BH7

Thank you – fantastic service. Friendly, no mess – looks like I have a new oven! Brilliant!

Ms Bayliss, Bournemouth. BH7

Mrs. S. Herring, Bournemouth. BH6

2 ovens cleaned. Very good workman, polite and informative. Will definitely be using you again.

Mrs. S. Herring, Bournemouth. BH6

Mrs McKenna, Bournemouth. BH1

Oven looks amazing! Great service and good value for money. Will use you again.

Mrs McKenna, Bournemouth. BH1

Mrs Werrey-Eastorbrour, Bournemouth. BH4

Excellent service. Oven looks like new. Would definitely use again.

Mrs Werrey-Eastorbrour, Bournemouth. BH4

Mrs Etherington, Bournemouth. BH8

Great service – really thorough job. Looks like new.

Mrs Etherington, Bournemouth. BH8

Mr Fielder, Bournemouth. BH7

Great fast service. The oven is mint great work. Very clean.

Mr Fielder, Bournemouth. BH7

Mr. R. Gurtling, Bournemouth. BH6

Excellent service, clean and tidy.

Mr. R. Gurtling, Bournemouth. BH6

Mrs Looker, Bournemouth. BH10

Great job by John. Oven too clean to use now. Many thanks.

Mrs Looker, Bournemouth. BH10

Mr Hebdodge, Bournemouth. BH6

Excellent service, timely and very clean. Thank you.

Mr Hebdodge, Bournemouth. BH6

Mr Morris, Bournemouth. BH9

A very good service, clean and prompt.

Mr Morris, Bournemouth. BH9

Mr Duffy, Southbourne. BH6

Your representative continues in your high tradition of service excellence. He is very impressive how tidily all the work is carried out and how clean you are able to restore the cooker. We will continue to tell as many people as possible of your fantastic service. Thank you.

Mr Duffy, Southbourne. BH6

Mrs Carter, Bournemouth. BH10

Polite, clean and tidy. Would recommend.

Mrs Carter, Bournemouth. BH10

Mrs Bell, Bournemouth. BH3

Delighted with the service.

Mrs Bell, Bournemouth. BH3

Mrs Webb, Bournemouth. BH6

Fantastic oven clean. It looks brand new!! Highly recommended, will use again. Fantastic job.

Mrs Webb, Bournemouth. BH6

Mrs Brawn, Bournemouth. BH9

We had a great guy come to our house and he did a great job on our very grimy oven, It now looks better than new! Thank you.

Mrs Brawn, Bournemouth. BH9

Mr Guy, Bournemouth. BH10

Excellent service. Very friendly and helpful. Just like new.

Mr Guy, Bournemouth. BH10

Mrs Thrumble, Southbourne. BH6

Very pleased, job well done. Thank you.

Mrs Thrumble, Southbourne. BH6

Miss Bendon, Bournemouth. BH4

Thank you for leaving me with a sparkling oven – just like new!

Miss Bendon, Bournemouth. BH4

Mrs Verney, Southbourne. BH6

Very pleased with the service I received today. Excellent, clean and friendly service and very tidy.

Mrs Verney, Southbourne. BH6

Mrs Birchall, Bournemouth. BH8

Excellent job as always on the oven! Chatty, friendly and hard working too! Will always recommend to friends and family as such a great service is always received.

Mrs Birchall, Bournemouth. BH8

Mr Thorne, Bournemouth. BH7

Excellent service as usual. Would recommend.

Mr Thorne, Bournemouth. BH7

Mrs Riddle, Woodlands. BH11

The work was carried out very satisfactorily and I will certainly recommend you to friends.

Mrs Riddle, Woodlands. BH11

Sue Taylor, Bournemouth. BH10

Excellent – thank you. Looks great and no mess.

Sue Taylor, Bournemouth. BH10

Mrs Coolman, Bournemouth. BH7

My oven looks like new. The man who came was really nice and helpful and I will recommend to anyone.

Mrs Coolman, Bournemouth. BH7

S. Barnett, Bournemouth. BH10

Very happy with my nice clean oven.  A great service.

S. Barnett, Bournemouth. BH10

Mrs Howlett, Charminster. BH8

Thank you for the very prompt service. On time, quick and efficient. Oven looked better than new….we didn’t want to use it. Thanks again.

Mrs Howlett, Charminster. BH8

Mark, Bournemouth. BH13

John was a top guy, top job. Highly recommend. Will call him again.

Mark, Bournemouth. BH13

Mr Robeston, Winton. BH9

Friendly, prompt service. Lovely clean new looking oven again.

Mr Robeston, Winton. BH9

Mrs Thomas, Bournemouth. BH9

John was very good, pleasant person and ovens look great. Thanks.

Mrs Thomas, Bournemouth. BH9

Mr Bennett, Bournemouth. BH7

On time, polite, very good service. I would recommend.

Mr Bennett, Bournemouth. BH7

Mrs P, Bournemouth. BH6

Very pleased with the whole experience. Would not hesitate to recommend.

Mrs P, Bournemouth. BH6

Mrs Moone, Winton. BH9

Wonderful job! I have a new oven! I’m over the moon! Thank you for a very professional service.

Mrs Moone, Winton. BH9

Mrs Astin, Bournemouth. BH10

Always a pleasure to see Rob. Excellent service. No mess. A messy job completed without fuss.

Mrs Astin, Bournemouth. BH10

Mrs ?, Bescombe. BH7

Great work, friendly and efficient. Great job. Well done.

Mrs ?, Bescombe. BH7

Mrs Trevchann, Westbourne. BH4

Thank you so much for cleaning our oven today. The result is excellent. John gave us extremely good service.

Mrs Trevchann, Westbourne. BH4

Mrs Laird, Bournemouth. BH10

Very lovely polite man. He has been cleaning my oven for 3 hours and it now looks amazing. So pleased with OVENU and service provided.

Mrs Laird, Bournemouth. BH10

Mr Headford, Bournemouth. BH9

Excellent service. Will use again.

Mr Headford, Bournemouth. BH9

Mr Fudge, Bournemouth. BH10

We are very pleased with the service and the gentleman was very clean and tidy. Will recommend to others.

Mr Fudge, Bournemouth. BH10

Mrs Peters, Winton. BH9

As usual the service is very thorough and my ovens now gleam. Always very friendly.

Mrs Peters, Winton. BH9

Mrs Griffiths, Bournemouth. BH4

Very satisfied customer. My oven looks as good as new! Would recommend to others.

Mrs Griffiths, Bournemouth. BH4

Mrs Doodson, Tuckton. BH6

I am very pleased with how well my oven has scrubbed up!! It looks like new. The guy who turned up was friendly, efficient and helpful. I’ll definitely recommend OVENU.

Mrs Doodson, Tuckton. BH6

Mr Jepper, Tuckton. BH6

Good job. Thanks.

Mr Jepper, Tuckton. BH6

Mr Hurst, Bournemouth. BH11

Great job – good guy. Thanks.

Mr Hurst, Bournemouth. BH11

Mrs Webb, Bournemouth. BH6

Quiet worker. Good job. Looks like new.

Mrs Webb, Bournemouth. BH6

Mr O’Shea, Bournemouth. BH6

Ovens look like new. Great job. Thanks.

Mr O’Shea, Bournemouth. BH6

Mrs Foan, Queens Park. BH8

John has been excellent, polite and cleaned the oven beautifully. Thank you.

Mrs Foan, Queens Park. BH8

Mr Ben Cartwright, Bournemouth. BH9

Great job!!! Spotless. Thanks again. Will recommend to all I know. Thanks.

Mr Ben Cartwright, Bournemouth. BH9

Mr. G, Bournemouth. BH9

Arrival time good, clean and tidy. Good job.

Mr. G, Bournemouth. BH9

Mr ? Boscombe. BH5

All done without fuss to a usual high standard.

Mr ? Boscombe. BH5

Miss Birt, Southbourne. BH5

The work has been completed to a high standard in a short time scale. John was very polite and focused on completing the job.

Miss Birt, Southbourne. BH5

Mr Pacher, Bournemouth. BH7

Work well done, pleasant workman. Cooker looks like new.

Mr Pacher, Bournemouth. BH7

Mrs Rouse, Bournemouth. BH7

John did an excellent job on my oven. He was very courteous and friendly. I have used OVENU before but John was by far the best I have seen and his work was very impressive.

Mrs Rouse, Bournemouth. BH7

Mr Traifoot, Bournemouth. BH10

On time, very nice people and do a good job. Always clean up behind themselves and make sure your oven is clean.

Mr Traifoot, Bournemouth. BH10

Mrs Jelley, Bournemouth. BH11

Fantastic job, lovely and clean. Very efficient and friendly.

Mrs Jelley, Bournemouth. BH11

Mrs Tessa Hancock, Puddletown. BH2

John has been here nearly 2 hours cleaning my Stanley and made a very thorough job in that time. Working very cheerfully and with a very friendly manner too. I would be very happy to recommend him to others.

Mrs Tessa Hancock, Puddletown. BH2

Mr Lawrie, Bournemouth. BH1

A very good job. The oven looks brand new again. John was very good.

Mr Lawrie, Bournemouth. BH1

Mr Moss, Bournemouth. BH4

I am very pleased with the oven and hob cleaning. A pleasant worker and tidy. Thank you.

Mr Moss, Bournemouth. BH4

Mrs Kendall, Bournemouth. BH8

Would recommend this gentleman to anyone. Very pleased with his work, attitude and pleasant manner.

Mrs Kendall, Bournemouth. BH8

Mrs English, Bournemouth. BH1

Arrived on time . Good service. Cooker gleaming.

Mrs English, Bournemouth. BH1

Mrs Hancock, Dorchester. BH2

Looks like a different oven!

Very polite and hard working

Very efficient.

Mrs Hancock, Dorchester. BH2

Mrs. P. Pride, Bournemouth. BH8

Thank you for the good work you always do for us.

Mrs. P. Pride, Bournemouth. BH8

Mr Worth, Bournemouth. BH3

Very good job! Tough one.

Mr Worth, Bournemouth. BH3

Miss Newman, Bournemouth. BH9

Thank you for doing a great job!

Miss Newman, Bournemouth. BH9

Mr Smith, Bournemouth. BH8

I was delighted with today’s work, great job.

Mr Smith, Bournemouth. BH8

Mr Conning, Bournemouth. BH3

As good as NEW!

Mr Conning, Bournemouth. BH3

Mrs Ashford, Bournemouth. BH10

Very pleased with end result of the clean – oven now looks ‘nearly new’. Engineers polite and responded to my request re care of my newly fitted kitchen. Will recommend.

Mrs Ashford, Bournemouth. BH10

Miss King, Bournemouth. BH8

Prompt, efficient, fantastic service as always!

Miss King, Bournemouth. BH8

Miss Darley, Bournemouth. BH9

Wow! My oven looks like new! Thanks Rob for such a brilliant job. I will definitely be calling on OVENU services again.

Miss Darley, Bournemouth. BH9

Mrs Harrison, Bournemouth. BH10

Very prompt, done a great job. No mess or clearing up. Will recommend to friends and family.

Mrs Harrison, Bournemouth. BH10

Mrs Taylor, Bournemouth. BH7

Excellent job! A very friendly and efficient young man.

Mrs Taylor, Bournemouth. BH7

Mrs Ridsdale, Bournemouth. BH6

Prompt service and very happy with cleaning carried out by Rob.

Mrs Ridsdale, Bournemouth. BH6

Mrs Williams, Winton. BH9

Excellent job, friendly service, renewed oven. What more could you ask for.

Mrs Williams, Winton. BH9

Mrs Hickford, Bournemouth. BH3

Very satisfied with service. Thank you.

Mrs Hickford, Bournemouth. BH3

Mrs Barter, Moordown. BH9

Known these people for a long time and have always found them to give an excellent job and all areas left clean and tidy after.

Mrs Barter, Moordown. BH9

Mrs Wild, Bournemouth. BH8

Great service. Oven looks brand new. Friendly. Left the kitchen clean and tidy.

Mrs Wild, Bournemouth. BH8

Mrs Elaine Shepherd, Bournemouth. BH10

Very happy with your service. Arrival time was spot on. The oven looks spotless. I will certainly recommend to all my friends. This is the third time I have used OVENU.

Mrs Elaine Shepherd, Bournemouth. BH10

Mrs Helali, Bournemouth. BH7

Thank you very much. My Range and oven look amazing.

Mrs Helali, Bournemouth. BH7

Mrs Jackson, Bournemouth.BH3

Over the moon with my lovely ”new” oven! Absolutely delighted. Will definitely have you back again and tell all my friends about you.

Mrs Jackson, Bournemouth.BH3

Mr Peters, Bornemouth. BH7

Excellent job and fantastic service. Will tell all my friends.

Mr Peters, Bornemouth. BH7

Mrs Saliba, Bournemouth. BH6

Thank you so much for doing a lovely job on my oven, it looks brand new.

Mrs Saliba, Bournemouth. BH6

Mrs Almack, Southbourne. BH6

Lovely friendly guys – did a great job on a filthy oven. I’m sure they wont want to come back!!

Mrs Almack, Southbourne. BH6

Mrs Joy, Bournemouth. BH8

Always an amazing clean!! Even with my oven which can get very dirty!

Mrs Joy, Bournemouth. BH8

Mr Edwards, Southbourne. BH6

Excellent friendly service. Clean and tidy. Oven looks brand new again.

Mr Edwards, Southbourne. BH6

Mrs Scott, Bournemouth. BH8

As good as always.

Mrs Scott, Bournemouth. BH8

Mr Rogers, Southbourne. BH5

A very good service. Will recommend to all my friends. Very happy.

Mr Rogers, Southbourne. BH5

Mrs Boon, Bournemouth. BH2

Very happy with your service.

Mrs Boon, Bournemouth. BH2

Mrs Clayden, Bournemouth. BH3

I really appreciate the fantastic result of having my oven cleaned by OVENU. I treat my oven 2 or 3 times a year!

Mrs Clayden, Bournemouth. BH3

Mrs Martin, Southbourne. BH6

Once again a fantastic job undertaken. Brilliant service provided.

Mrs Martin, Southbourne. BH6

Miss Wale, Bournemouth. BH7

My oven was left spotless. Amazing service and outstanding value.

Miss Wale, Bournemouth. BH7

Mrs Harris, Bournemouth. BH6

The service is excellent. Efficient and arrival times are spot on. My kitchen is left clean. Many thanks.

Mrs Harris, Bournemouth. BH6

Mrs Fairlie, Bournemouth. BH3

Rob was brilliant, tidy and efficient. I will do this again.

Mrs Fairlie, Bournemouth. BH3

Mr Rochester, Bournemouth. BH6

Very pleased with clean. Will use services again and again.

Mr Rochester, Bournemouth. BH6

Mrs Looker, Northbourne. BH10

Prompt service, good job.

Mrs Looker, Northbourne. BH10

Miss Robertson, Westbourne. BH4

Over the moon. Thank you so much. Lovely people. I am happy to recommend.

Miss Robertson, Westbourne. BH4

Mrs Tompkins, Southbourne. BH6

Thanks for the very prompt service and wonderful clean oven.

Mrs Tompkins, Southbourne. BH6

Mrs Hardwick, Ensbury Park. BH10

Very nice, polite young man. Left everything clean and tidy, wouldn’t of known he’d been apart from my very clean oven!

Mrs Hardwick, Ensbury Park. BH10

Mrs Bendon, Westbourne. BH4

Great service – thank you!

Mrs Bendon, Westbourne. BH4

Mr Bavin, Southbourne. BH6

Excellent service – cant understand why more people dont take the lazy way!

Mr Bavin, Southbourne. BH6

Mrs Brown, Moordown. BH9 

I am very impressed with the professional way the the technician carried out his work. Also the fact that the cleaning product was non- toxic. I would certainly employ your company again. Thanks.

Mrs Brown, Moordown. BH9 

Mrs Way, West Moors. BH22

Wonderful! My ovens look as good as new!

Mrs Way, West Moors. BH22

Mrs Moore, Bournemouth. BH9

Excellent, fantastic service!

Mrs Moore, Bournemouth. BH9

Mrs Askar, Redhill. BH10

Excellent service as always.

Mrs Askar, Redhill. BH10

Mrs Bowden, Pokesdown. BH7

Oven looks amazing. Will use again. First class results, first class service.

Mrs Bowden, Pokesdown. BH7

Mrs. Hetherington of Ensbury Park, Bournemouth writes;

Can’t believe the results, just amazing. Will recommend to all my friends. Thank you.

Mrs. Hetherington of Ensbury Park, Bournemouth writes;

Mrs Martin, Southbourne. BH6

Once again a wonderful result, looks like a new oven, very professional service in every way. Will use again and again.

Mrs Martin, Southbourne. BH6

Mrs Bird, Southbourne. BH6

Very pleased with the oven looks like new. Many thanks.

Mrs Bird, Southbourne. BH6

Mrs Geffrey, Southbourne, BH5

Lovely job, great work.

Mrs Geffrey, Southbourne, BH5

Mrs. Holt, Bournemouth

Oven looks brand new, will definately use the great service again.

Mrs. Holt, Bournemouth

Mrs. Gunn, Bournemouth

WOW !! Oven looks like it did when I first bought it. Great friendly service. Will use again and again.

Mrs. Gunn, Bournemouth

Meyrick Park Rugby Club

Excellent service as usual

Meyrick Park Rugby Club

Mr. Brown, Charminster, Bournemouth

Excellent job. Very thorough and friendly too !

Mr. Brown, Charminster, Bournemouth

Mr. Ivie, Bournemouth

The service has always been excellent. I’ve had 3 annual oven cleans and would recommend OVENU to anyone.

Mr. Ivie, Bournemouth

Mrs. Batt, Ensbury Park, Bournemouth

Excellent service, lovely people. Thank you.

Mrs. Batt, Ensbury Park, Bournemouth

Mrs. Fitzsimmons, Winton, Bournemouth

WOW ! My oven looks like new again !

Mrs. Fitzsimmons, Winton, Bournemouth

Mrs. King, Bournemouth

You’ve done a great job !

Mrs. King, Bournemouth

Monica, Winton, Bournemouth

Oven looks like new. Thank you very much.

Monica, Winton, Bournemouth

Mrs. Birchill, Bournemouth

Perfect job, people moving in are going to love it !

Mrs. Birchill, Bournemouth

Mrs. Askar, Bournemouth

First class service as usual – will always recommend to friends and family.

Mrs. Askar, Bournemouth

Mrs. Stevenson, Bournemouth

Thank you for another excellent job.

Mrs. Stevenson, Bournemouth

Mrs. Goss, Bournemouth

Smashing job once again, many thanks.

Mrs. Goss, Bournemouth

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.